Technical Support
Service Hotline:021-53082067
1. On-site support
a. Service within warranty period
For new machines, provide free on-site support service (150 hours)/machine during the warranty period;
B. Out-of-warranty service
l Pay-per-view service
A: weekday 08:30-17:30 100RMB/hour
B: weekday 17:30-24:00 150RMB/hour
C: weekday 200RMB/小时 normal holiday
D: national holiday 300RMB/小时
l Package annual fee service
According to the form of 10000 yuan/5 sets/month to provide fee-based services; During the service period, special engineers will be arranged to provide on-site support services at any time.
2. Remote support
Provide free remote support services at any time;
3. Website Support
Customer engineers and related personnel automatically become members of the macro measurement technology service website, and provide corresponding information training, information services and other related services according to the level;
4. Questions and Responses
1 hour for questions to be answered;
On-site support for 4 hours (local Office),Next Day (surrounding customers),3 Day (other customers, depending on the distance);
Contact Us
Nanjing Hongtai Semiconductor Technology Co., Ltd. (Group Headquarters)
Phone Number:+86-25-69067857
Floor 15 and 16, Block A, IC Design Building, No. 99 Jinsui Road, Pukou District, Nanjing City, Jiangsu Province
Shanghai Hongtai Core Semiconductor Technology Co., Ltd. (Shanghai Subsidiary)
Phone Number:+86-21-53082067
Address: Floor 6, Building 3, East District, 2169 Chen Hang Highway, Minhang District, Shanghai
Shenzhen Nuotai Core Equipment Co., Ltd. (Shenzhen Subsidiary)
Phone Number:+86-18123860446
Address: Floor 1 and Floor 4, Building D, Wanfeng Huafeng High-tech Industrial Park, Shajing Street, Bao 'an District, Shenzhen
Azur Test Co., Ltd. (Nippon Child)
Phone Number:+81-49-211-5033
Site: 2-8-15 Kasumigaseki East, Kawagoe-shi, Saitama Plaza S Kasumigaseki 1F
Nanjing Hengtai Core Technology Co., Ltd. (Nanjing Subsidiary)
Phone Number:+86-25-58915619
Address: Floor 17, Block A, IC Design Building, No. 99 Jinsui Road, Pukou District, Nanjing
Su Gong Wang An Bei No. 32011102010656